Refund policy

At 3xer, we strive to provide our customers with high-quality outdoor camping and storage products. We understand that sometimes, a return may be necessary. Please read our return policy carefully to ensure a smooth and hassle-free process.

3-Day Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return. We believe this timeframe allows you enough time to inspect the product and determine if it meets your expectations.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it.
• The item must be unworn or unused.
• The item must have all tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

Please note that if the item does not meet these criteria, we reserve the right to refuse the return.

Initiating a Return

To start a return, please contact us via Whatsapp. We DO NOT REPLY FOR ANY EMAILS, so please only reach out to us through Whatsapp. Once you have contacted us, our team will guide you through the return process.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. It is important to follow these instructions to ensure that your return is processed correctly.

Please note that items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive your returned item and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.

If you have any further questions or concerns about our return policy, please don't hesitate to contact us via Whatsapp. Our team is here to assist you and ensure your satisfaction.